Withdrawal and reimbursement policies
Article 8 - withdrawal
In accordance with articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 calendar days from the conclusion of the contract or receipt of his article to exercise his right of withdrawal without having to motivate your decision or to bear other costsWith the exception of the return costs which remain at his expense.
In the case of an order relating to several items delivered separately the short time from the reception of the last article.
8.2 Terms to exercise the right of withdrawal
The right of withdrawal can be exercised online, using the withdrawal form available on the site, in which case an acknowledgment of receipt on a lasting medium will be immediately communicated to the customer (e- mail) by DAO, or any other Written declaration, devoid of ambiguity, expressing the will to retract.
Dao acknowledges, as soon as possible, of the customer's withdrawal by email.
In accordance with the provisions of article L. 221-28 of the consumer code, the right of withdrawal cannot be exercised with DAO for:
- goods made according to customer specifications or clearly personalized
- goods likely to deteriorate or expire quickly
- The goods which were unzipped by the customer after delivery and which cannot be returned for reasons of hygiene or health protection
8.4 Returning methods of articles
The Customer has a period of 14 days from the communication of his decision to withdraw to return his article, Return costs being borne by the customer.
The customer must return his article to the following address: DAO - Delta DKJ - 5, rue Saint Nicolas - 54000 Nancy.
For items that cannot be returned by post due to their nature or weight, the customer will be able to return to a carrier of his choice. The amount of return costs will be borne by the customer.
By ordinary law, goods travel to the risks and perils of the customer.
The customer will be reimbursed for all the sums paid, with the exception of delivery costs.
It will be made using the same means of payment as that used by the Customer for the initial transaction, unless expressly agreed by the Customer so that the refund is made by another means of payment.
However, in accordance with article L. 221-23 of the Consumer Code, the customer's responsibility may be engaged by DAO in the event of depreciation of the property resulting from manipulations other than those necessary for fitting.The products should not be worn, washed and/or dried and must have been handled in accordance with the indications provided in the package.
The customer must manipulate and inspect the article, during the withdrawal period, with the necessary precaution.