Return & exchange
A product is made to be worn. At DAO, we make sure to find the product, up to your expectations, and if that is not the case we are committed to an exchange to find the one that will delight all your desires.
You can make an exchange by clicking on "product return" within your customer account within 14 days after receiving your package. You just need to choose the product you want to return and validate it.
A colissimo return voucher to print and stick on the box will be available in your customer account. If you are using the Dao box that was used, be sure to take off the old ship label before sticking the return slip.
Please return any product to the address of our big workshop:
93 Avenue de Metz
The product must be returned in perfect condition. The absence of a cardboard label does not impact the return procedure.
For each return or exchange, the shipping and re -exposition costs are our responsibility.