Shipping policy


DAO undertakes, in accordance with the delivery deadline indicated on the site for each of the products, to deliver the products within 30 days after receipt of order.

Late delivery

When the ordered product is not delivered or the service is not provided on the date or expiration of the period mentioned on the order form, the consumer may, after having enjoined without success DAO to execute their delivery obligation Within a reasonable additional time, resolve the contract by registered letter with request for acknowledgment of receipt or by a writing on another sustainable medium.

Place of delivery

The products are delivered to the address indicated by the customer on the order form.

Delivery terms

The customer's attention is drawn to the fact that it is up to its responsibility to appreciate the feasibility of delivery and deposit, that is to say that the delivery place must be easy to access, compatible with reception of the product (dimensions of the doors, stairs). It is also up to its spring to indicate when ordering, the particularities of access (elevator, access code ...).

The customer is solely responsible for a delivery and/or deposit defect, due to a lack of indications when ordering.

Delivery is made by direct delivery of the product to the buyer or, failing that, by sending by DAO of a notice of provision to the buyer.

Within fifteen days from the notice of provision, the buyer must proceed with the withdrawal of the ordered product.

In the absence of withdrawal within the time indicated, DAO may, after a formal notice of the buyer, remained without effect, proceed with withdrawal, automatically resolve the order and keep the deposit paid.

When the product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check in the presence of the delivery man the state of the product delivered and, in the event of damage or missing, of Take reservations on the delivery slip or the transport receipt, and possibly refuse the product and notify Dao.

Product compliance

If the product does not comply with the order, the consumer must send a complaint to DAO in order to obtain the replacement of the product or possibly resolution of the sale.

Unavailability of products

In the event of unavailability of products to delivery, DAO can offer, an equivalent product by its quality and its price.

Delivery defect

The total delivery defect leads to the automatic resolution of the sales contract.

Delivery and risk transfer

The risks of loss or damage to goods are transferred to the customer when he takes, or a third party that he has appointed, physically possession of the property, without distinction according to his nature.

The product, which is delivered to the consumer by a carrier chosen by DAO, travel at the risk of DAO.


Exchange procedure

A product is made to be worn. At DAO, we make sure that the product is up to your expectations, and if that is not the case we are committed to an exchange to find the one that will delight all your desires.

You can make an exchange by clicking on "product return" within your customer account. You just need to choose the product you want to return and validate it.

A colissimo return voucher to print and stick on the box will be available in your customer account. If you are using the Dao box that was used, be sure to take off the old ship label before sticking the return slip.

Please return any product to the address of our workshop-shop:
5 rue Saint Nicolas
54000 Nancy

Return conditions

The product must be returned in perfect condition. The absence of a cardboard label does not impact the return procedure.


For each return or exchange, the shipping and re -exposition costs are our responsibility.